Visa- und Passamt

Friendly staff. They were very helpful in making sure my documentation was correct and completing the process.

Sehr professioneller Service, kann den Thai helping point uneingeschränkt weiterempfehlen

Freundlich, professionell und äusserst effizient. Es war uns ein Vergnügen. Vielen Dank!

Top Service mit sehr freundlichem und hilfsbereitem Personal in der Paßstelle.Schade muss man auf einen regulären Termin 2-3 Monate warten. Mit der regulären Zusendefrist des Passes (weitere 2 Monate), ziehen dann zwischen Terminantrag und Erhalt des Passes schonmal 5 Monate ins Land. Dienstleistungsorientierter Wunsch wäre: Termin innerhalb 2 Wochen, Zusendung regulär in weiteren 2 Wochen.

One of the best services! Never experienced a lounge while applying for a visa!!

Worst visa application experience in my entire life (& trust me, I applied for a looot of visas). Submitted the application on the 3rd of Feb, got my passport returned 3.5 (!!!) months later. Before that they were keeping it hostage and wouldn't provide even an approximate waiting time, even when you call paid Q&A service (don't do it, their responses are automated). I lost a lot of money & reservations because of this, missed my birthday celebrations my friends planned for me, and simply couldn't travel to other countries for business trips, which my managers were really not happy about. Oh yeah, and no apology, no compensation for the inconvenience, nothing. Maybe it's only like that in Geneva because they are slow at every institution like that, next time will try applying from the German part or any other country/service provider. The security guy at the entrance was very friendly though - the only reasonable person there.

Eine Normale Botschaft halt.Mitarbeiter freundlich und organisiert.Datenschutz in Deutschland ein grosses Thema, hier allerdings eher weniger, man bekommt alles mit vom Nachbarschalter.Danke für das Erlebnis gerne wieder in 10Jahren.

Worst visa application of my life!Anyone considering to pay for the priority 5 days visa service – do not do it as TLS/UKVI cannot provide it!I applied for an accelerated business visa with an all-in cost of nearly 600 EUR and that was supposed to be processed within 5 business days. It was delivered 3 months later and for this reason I had to cancel my business trip triggering tons of frustration and making me lose my pre-paid non-refundable travel arrangements. While I was still hoping to get it on time for my trip, I escalated the issue to the paid UKVI hotline and via the TLS feedback/contact form but this did not produce any result. TLS provided a standard scripted answer essentially saying that they don’t know anything (which is true as they take no part in the decision making process), while UKVI hotline raised some sort of a ticket and even investigated a bit, but it also led to nothing. What a waste of time and money! Totally unacceptable and almost unbelievable that this has happened!Important to note that throughout the process the individual TLS employees in Geneva office were very nice and did their utmost to help, but looks like the system is simply dysfunctional and they are equally suffering from it.Dear fellow travelers, please think twice before paying for the premium service as highly probably you will not get it. Do not believe what TLS is committing to do, they have no control or influence over the completely broken process with the UKVI. Complaining or escalating does not produce any tangible results, just more frustration and fees.Dear TLS, 1) please remove the 5 days accelerated service from your menu – effectively, you do not have it 2) please do not advise to contact you via the TLS contact form –this is completely useless and no internal investigation (if you actually do them) will change the fact that you failed to deliver 3) stop telling people to check the status of the application online – it has no dates or time estimates, hence not serving the purpose.Disclaimer: I had multiple UK visas in the past and I never violated any immigration rules, so it simply cannot be that I got so unlucky to be particularly scrutinized by the visa issuing authority.

die junge Dame war sehr nett, aber... beim Termin vor Ort wurde mitgeteilt dass es 4-6 Wochen dauert für ein Visum.... die Zahlung war bereits getätigt, eine Rückerstattung bei Verzicht nicht vorgesehen. Mittlerweile sind 7 Wochen verstrichen und immer noch kein Visum in Sicht... es gibt keine Kontaktmöglichkeit für eine Nachfrage, nur das Tracking mit dem selben Status seit Visa-Einreichung. Ich kenne kein anderes westliches Land das Besucher derart lange auf ein Visum warten lässt... Shame on UK

zum 4. Mal hier (zwingendermassen) und wie jedes mal wieder probleme im system,abstürze beim pc,hoffnungslose Versuche mit den saudischen Ministerien Kontakt aufzunehmen um das Problem zu lösen. Wer kann soll das hier meiden..